Politique d'expédition

1. Dispatch Time

• Pre-order items will be shipped according to the shipping time specified for each product. This information will be clearly mentioned on the product page. We usually get all pre-order products in stock earlier.
• In-stock items usually be shipped within 48 hours after the order is placed. This ensures prompt processing and delivery for customers. 

2. Estimated Delivery Time

 

3. Tracking and Updates

Customers will receive a tracking number once their order is shipped. They can use this tracking number to monitor the progress of their delivery.
Regular updates will be provided to customers regarding the status of their shipments, ensuring transparency and peace of mind.

4. Exceptions and Delays

While we strive to meet the mentioned delivery times, please note that unforeseen circumstances such as customs delays or natural disasters may impact delivery schedules. In such cases, we will communicate promptly with affected customers and work towards resolving any issues.

5. Customer Support

Our customer support team is available to assist with any queries or concerns regarding shipping and delivery. Customers can contact us through our website or send an email to service@davidtoys.com

6. About DHL Remote area

Check DHL Express remote area list  to know if your address is remote for DHL Express. If you choose DHL/USPS (After ship, 4-7 days delivery) at checkout and your address postcode is included in the DHL Express remote area list above, your parcel will be delivered by expedited USPS. Their delivery times are close. Thank you for your understanding.